Refund Policy

Refund Policy

Pursuant to art. 5 of the Decree, the Customer (if he qualifies as a "consumer" pursuant to Article 1 letter b of the Decree) has the right to withdraw from the contract and to return the ordered products as long as they are in the same state in which he received them. .

​This return can be made without any penalty and without specifying the reason within 14 working days from receipt of the product, only the shipping costs for delivery and those for the return will be withheld, even if purchased without shipping costs.

​The right of withdrawal must be exercised by the Customer, under penalty of forfeiture, by e-mail to info @ scripturapelletteria.it

The above communication can be anticipated by telephone at +39 0815526669

All returns must be authorized by Scriptura

​Once this authorization has been received, Scriptura will arrange for the products to be returned to be collected by the trusted courier.

It will be the customer's responsibility to close the products in their original packaging, photograph it and send a copy of the photo to info@scripturapelletteria.it

​Cash on delivery packages are not accepted.

​Only intact products can be returned, never used and in their original conditions.

It is always necessary to return, together with the product, the purchase receipt and the relative identification bar code of the original product.

 

Right of Refund:
 

Once the products have been received and their integrity verified Scriptura will provide, in the shortest possible time and in any case in accordance with the terms and procedures provided for in this regard by art. 5 paragraph 7 of the Decree, to credit the Customer with the cost of the returned products, withholding the amount of the shipping costs for delivery and return, even if purchased without shipping costs.

 The buyer will be reimbursed within 14 days following the date on which the right of withdrawal was exercised, in the same manner in which this sum was paid, in accordance with the terms and regulations provided for by Legislative Decree 21/2014. - in implementation of Directive 2011/83 / EU on consumer rights - entered into force on 14/6/2014.

 

Returns Exception:
 

Cannot be returned:

  • Personalized items with hot stamping (initial engraving).

  • Articles where changes have been made not foreseen by the product originally.

     

     

For further information, please contact us at +39 081 5526669 or at the e-mail address info @ scripturaleather goods.it

 

Product Warranty

Scriptura is liable for "any lack of conformity existing at the time of delivery of the goods" and, therefore, the consumer must always and in any case contact the seller, who is the only person with whom he has entered into a contractual relationship. Scriptura's liability is therefore limited to pre-existing defects, discovered at a later time by the purchaser. On the other hand, it does not concern any defects occurring, for example, due to improper use by the consumer or third parties.

Scriptura is responsible for any lack of conformity (existing at the time of delivery) which occurs in the 2 years following the delivery of the goods. To take advantage of the legal guarantee, the consumer must report the lack of conformity to Scriptura within two months from the date on which he discovered the defect. However, the complaint will not be necessary if the seller has maliciously concealed the defect or has recognized its existence (Article 132, paragraph 2, of the Consumer Code).     

After reporting the defect, the consumer can ask for the repair or replacement of the goods and, if necessary, the price reduction or the termination of the contract. The direct action to assert the defects not intentionally concealed by the seller is prescribed, in any case, within 26 months from delivery. 

 The consumer must keep the entire documentation relating to the purchase of the consumer good for at least 26 months from the delivery of the goods. In the event that this purchase took place without a written contract or order form, the securities proving the purchase are represented by the following documents: receipt, check coupons, credit card slips, product illustrative documentation, packaging, warranty, etc. .

In the presence of a lack of conformity, the consumer can ask the seller:

  • in the first instance, the repair or replacement of the asset (d. primary remedies), to obtain the "restoration of conformity" at no cost;
  • if the first two remedies are not practicable, the price reduction or the termination of the contract 

There is therefore a hierarchy between the tools provided for consumer protection to balance the consumer's interest in receiving the agreed good and Scriptura's interest in safeguarding the contractual relationship. To this end, it is possible to resort to a price reduction and termination of the contract only in the cases provided for by law (Article 130 of the Consumer Code). However, the seller's right to offer the consumer "any other remedy available" to settle the dispute amicably remains unaffected, which the consumer will however be free to accept or reject.

 Scriptura is only liable for defects existing at the time of delivery. The legislation distributes the burden of such proof between the seller and the consumer, based on when the defects arise. In fact, two situations can be distinguished:

  • Unless proven otherwise, it is assumed that the lack of conformity that occurs within 6 months of delivery of the goods already existed on that date (Article 132 paragraph 3 of the Consumer Code). It will therefore be up to the seller to prove that the goods were fully compliant, that is, that the defect complained of by the consumer occurred after delivery.
  • If the defects appear after 6 months from delivery, the consumer will have to provide proof that the defect was present at the time of delivery. In this case, the consumer must therefore demonstrate:
  • to have bought the good;
  • that the good has a lack of conformity in accordance with the law;
  • that this defect existed at the time of delivery, even though it occurred later;
  • that the terms of forfeiture and limitation have been respected.

The distribution of the burden of proof therefore constitutes an incentive for the consumer to verify in depth the conformity of the good and to carry out a prompt dispute of any defects.

The legal guarantee will not be applied in the event that the purchase methods or other circumstances show with reasonable certainty that the same purchase is not aimed exclusively at private consumption. In this regard, by way of example only, it should be noted that the request for the invoice, with the indication of the relative VAT number, theoretically allows us to presume the professional purposes of the purchase, thus excluding the applicability of Articles 128 and ss.

Given that the provisions of Articles 128 and ss. of the Consumer Code apply to contracts concluded between a "seller" and a "consumer", the same do not apply in the case of:

  • consumer contracts;
  • contracts between professionals / between companies.

Therefore, both private-to-private second-hand sales and supplies of consumer goods between companies are therefore excluded.