From the confirmation of the order it takes 1 working day for the preparation and subsequent delivery to the courier
Shipping times from the moment of entrusting the package to the courier:
ITALY 2/3 working days CRONO - BRT - SDA - UPS - DHL
EUROPE 3/4 working days DHL - UPS - DPD
WORLD from 4 to 9 working days - DHL - UPS - FEDEX
Delivery times may be extended in case of bad weather, strikes or other extraordinary events that cannot be foreseen by Scriptura
NB The goods travel at the risk of the buyer.
Scriptura assumes no responsibility for non-deliveries or events that cannot be foreseen or avoided.
During the purchase phase please pay close attention in filling in the data requested in the order form, correctly specifying the full name and surname of the recipient, delivery address with zip code, telephone number and email address.
The courier who will take care of the shipment of the goods to the address indicated, in case of non-delivery or difficulties in identifying the address or absence of the person, he will contact the latter by telephone for indications and arrangements for delivery.
All our shipments can be tracked on the shippers website.
It is necessary to sign for the delivery of the package.
Our packages are carefully packed to protect the leather items from shocks and moisture.
If, upon delivery, the package should show any damage, sign the courier's document with RESERVE OF CONTROL specifying the reason (Scriptura tape tampering, open package, crushed package etc.)
Shipping costs vary according to the destination of the goods and the total amount, they will come automatically calculated at the time of purchase.
In Italy it is FREE SHIPPING starting from 59,00 euros
Europe and Rest of the World based on the destination, automatically calculated at the time of purchase
Among the various delivery options, there is a collection in store FREE
To collect the order, the customer must go to the shop with:
- the e-mail that communicates the availability of the order
- a valid identity document
Payment is allowed in the following ways:
Klarna (payment in 3 installments)
Scriptura reserves the right not to accept incomplete or incorrectly completed orders.
The order ends with the "Confirmation for Acceptance ”by Scriptura, who will charge the relative amount.
The Customer acknowledges that the products offered by Scriptura on the website are numerically limited and is therefore aware that Scriptura will have to check their availability at the time of purchase.
Should they occur drawbacks in relation to the availability of some products, Scriptura will inform the Customer promptly by e-mail or by telephone.
Although Scriptura constantly adopts measures to ensure that the photographs shown on the website faithfully reproduce the original products, some variations are always possible due to the technical characteristics of the materials and color resolution of the device used by the Customer. Consequently, Scriptura will not be responsible for any inadequacy of the graphic representations of the products shown on the Website if due to the aforementioned technical reasons.
In in case of only partial unavailability, Scriptura will ask al Customer if he prefers to receive the available products or to proceed with the total cancellation of the order.
The prices of the products indicated on the site include taxes.
Only after receipt of payment will the shipment be prepared
Right of withdrawal:
Pursuant to art. 5 of the Decree, the Customer (if he qualifies as a "consumer" pursuant to Article 1 letter b of the Decree) has the right to withdraw from the contract and to return the ordered products as long as they are in the same state in which he received them. .
This return can be made without any penalty and without specifying the reason within 14 working days from receipt of the product, only the shipping costs for delivery and those for the return will be withheld, even if purchased without shipping costs.
The right of withdrawal must be exercised by the Customer, under penalty of forfeiture, by e-mail to info @ scripturapelletteria.it
The above communication can be anticipated by telephone at +39 0815526669
All returns must be authorized by Scriptura
Once this authorization has been received, Scriptura will arrange for the products to be returned to be collected by the trusted courier.
It will be the customer's responsibility to close the products in their original packaging, photograph it and send a copy of the photo to firstname.lastname@example.org
Cash on delivery packages are not accepted.
Only intact products can be returned, never used and in their original conditions.
It is always necessary to return, together with the product, the purchase receipt and the relative identification bar code of the original product.
Right of Refund:
Once the products have been received and their integrity verified Scriptura will provide, in the shortest possible time and in any case in accordance with the terms and procedures provided for in this regard by art. 5 paragraph 7 of the Decree, to credit the Customer with the cost of the returned products, withholding the amount of the shipping costs for delivery and return, even if purchased without shipping costs.
The buyer will be reimbursed within 14 days following the date on which the right of withdrawal was exercised, in the same manner in which this sum was paid, in accordance with the terms and regulations provided for by Legislative Decree 21/2014. - in implementation of Directive 2011/83 / EU on consumer rights - entered into force on 14/6/2014.
Cannot be returned:
Personalized items with hot stamping (initial engraving).
Articles where changes have been made not foreseen by the product originally.
For further information, please contact us at +39 081 5526669 or at the e-mail address info @ scripturaleather goods.it
Scriptura is liable for "any lack of conformity existing at the time of delivery of the goods" and, therefore, the consumer must always and in any case contact the seller, who is the only person with whom he has entered into a contractual relationship. Scriptura's liability is therefore limited to pre-existing defects, discovered at a later time by the purchaser. On the other hand, it does not concern any defects occurring, for example, due to improper use by the consumer or third parties.
Scriptura is responsible for any lack of conformity (existing at the time of delivery) which occurs in the 2 years following the delivery of the goods. To take advantage of the legal guarantee, the consumer must report the lack of conformity to Scriptura within two months from the date on which he discovered the defect. However, the complaint will not be necessary if the seller has maliciously concealed the defect or has recognized its existence (Article 132, paragraph 2, of the Consumer Code).
After reporting the defect, the consumer can ask for the repair or replacement of the goods and, if necessary, the price reduction or the termination of the contract. The direct action to assert the defects not intentionally concealed by the seller is prescribed, in any case, within 26 months from delivery.
The consumer must keep the entire documentation relating to the purchase of the consumer good for at least 26 months from the delivery of the goods. In the event that this purchase took place without a written contract or order form, the securities proving the purchase are represented by the following documents: receipt, check coupons, credit card slips, product illustrative documentation, packaging, warranty, etc. .
In the presence of a lack of conformity, the consumer can ask the seller:
- in the first instance, the repair or replacement of the asset (d. primary remedies), to obtain the "restoration of conformity" at no cost;
- if the first two remedies are not practicable, the price reduction or the termination of the contract
There is therefore a hierarchy between the tools provided for consumer protection to balance the consumer's interest in receiving the agreed good and Scriptura's interest in safeguarding the contractual relationship. To this end, it is possible to resort to a price reduction and termination of the contract only in the cases provided for by law (Article 130 of the Consumer Code). However, the seller's right to offer the consumer "any other remedy available" to settle the dispute amicably remains unaffected, which the consumer will however be free to accept or reject.
Scriptura is only liable for defects existing at the time of delivery. The legislation distributes the burden of such proof between the seller and the consumer, based on when the defects arise. In fact, two situations can be distinguished:
- Unless proven otherwise, it is assumed that the lack of conformity that occurs within 6 months of delivery of the goods already existed on that date (Article 132 paragraph 3 of the Consumer Code). It will therefore be up to the seller to prove that the goods were fully compliant, that is, that the defect complained of by the consumer occurred after delivery.
- If the defects appear after 6 months from delivery, the consumer will have to provide proof that the defect was present at the time of delivery. In this case, the consumer must therefore demonstrate:
- to have bought the good;
- that the good has a lack of conformity in accordance with the law;
- that this defect existed at the time of delivery, even though it occurred later;
- that the terms of forfeiture and limitation have been respected.
The distribution of the burden of proof therefore constitutes an incentive for the consumer to verify in depth the conformity of the good and to carry out a prompt dispute of any defects.
The legal guarantee will not be applied in the event that the purchase methods or other circumstances show with reasonable certainty that the same purchase is not aimed exclusively at private consumption. In this regard, by way of example only, it should be noted that the request for the invoice, with the indication of the relative VAT number, theoretically allows us to presume the professional purposes of the purchase, thus excluding the applicability of Articles 128 and ss.
Given that the provisions of Articles 128 and ss. of the Consumer Code apply to contracts concluded between a "seller" and a "consumer", the same do not apply in the case of:
- consumer contracts;
- contracts between professionals / between companies.
Therefore, both private-to-private second-hand sales and supplies of consumer goods between companies are therefore excluded.